FOCUSED CARE THROUGHOUT THE PATIENT JOURNEY
Our Specialty360 Therapy Teams deliver the clinical expertise your patients depend on when it comes to their rare and complex conditions and the medications that treat them. Our pharmacy staff provides high-touch service for enhanced patient management and better outcomes.
Specially trained professionals provide holistic patient care specific to their condition, and work collaboratively with providers to monitor side effects and maintain adherence. All patients are enrolled in our Connected Care clinical management program and receive counseling about their prescribed therapy.
For our payer, provider and pharmaceutical partners, we provide strategic assistance and consultative services, including:
- Dedicated phone and fax numbers to connect directly with our teams
- Connected Care for better patient management
- Patient education materials in English and Spanish
- Provider engagement team
We offer our patients a number of valuable resources to make their treatment journey easy and accessible, including:
- Customized patient text and email notifications
- Digital clinical assessments
- Partnerships with patient advocacy organizations
- Personalized patient onboarding
PATIENT SUPPORT & EDUCATION
Behind the scenes, our expert teams also offer support and assistance services to move patients quickly into therapy and collaborate to meet their individual healthcare needs.
- Benefit investigation specialists
- Financial service representatives
- Order processing technicians
- Patient care advocates
We also offer specialty condition guides for patients to download from our website to learn about the complete specialized care we provide for their condition.